Kumano Camino Terms & Conditions
Booking your tour: To book your tour you need to:
a) complete and submit our Booking Form
b) pay the total price of your tour within 7 days of receiving a confirmation email reserving your place on our tour
By submitting the Booking Form you confirm the detail provided in the form are true and correct as set out in the form and agree to our terms and conditions.
We will only decline your booking if your nominated tour is over-subscribed or we think it would be unwise for you to join the tour (eg because of a medical condition disclosed on your form, or because your dietary requirements cannot be met). We will refund the tour price to you if we decline your booking.
Your personal information: We will only use and disclose your personal information for the purposes of providing and promoting our services to you.
Contract: Once you pay the tour price these terms and your Booking Form will form the contract between you and Kumano Camino in relation to your tour.
Cancellation of tours: We will only cancel your tour if confirmed bookings are less than the minimum number stated on the itinerary or if factors beyond our control require us to do so (eg natural disaster, serious adverse weather, changes to scheduled transport or the sickness of our tour leader). We will try to give you as much notice as possible of any cancellation and will fully refund all amounts you have paid us. The refund of those payments will be our only liability to you in connection with the cancelled tour. You will need to cover other out of pocket expenses by taking out comprehensive travel insurance.
Cancelling your booking: You can cancel your booking by sending us written notice of cancellation to our email address (shown in the footer below). Your cancellation will take effect on the Melbourne business day we receive it. If you cancel your booking the following cancellation charges will apply:
• 90 days or more before the tour start date – 50% of the tour price.
• 30 – 89 days before the tour start date – 75% of the tour price.
• within 30 days of the tour start date – 100% of the tour price.
Exchange rates: The tour price is calculated by reference to the exchange rate for the price reference date set out in the itinerary. If, before you pay the full amount of the tour price to us, the exchange rate falls below that rate we may increase the tour price to cover any resulting additional costs.
Changes to your tour: Sometimes it may be necessary to change aspects of your tour such as accommodation, travel arrangements, walking routes or other itinerary details because of external factors (eg transport or accommodation service providers or weather conditions). We will try to minimise the impact of such changes and to give you as much notice as necessary.
Accommodation: On most nights we will stay in traditional Japanese accommodation such as minshukus and ryokans. This may involve sleeping on tatami matted floors and futons, rather than western beds, and eating regional Japanese meals. There is usually no ensuite bathroom. We will try to arrange, but cannot guarantee, non-smoking rooms.
Accommodation is normally provided on a twin-share (but gender separated) basis. Sometimes rooms may be shared by more than two members of the group of the same gender. If the person with whom you had planned to share a room cancels their booking, then you may be required to share a room with someone else on the tour of the same gender.
If you request a single room, we will advise you of the nights when a single room is available and the supplementary charge. Single rooms are usually only available, but cannot be guaranteed, when we are staying in western style hotels or in larger Japanese style accommodation. If a requested single room is not available we will refund to you the supplementary charge paid for that night.
Dietary requirements: Food allergies or intolerances and special dietary requirements are not common in Japan and are generally not understood. It is rare for places serving food to cater for special dietary requirements. While some of the places where we eat may be able to provide a vegetarian or pescatarian meal, generally speaking special dietary requirements will not be able to be catered for on the tour.
Inclusions and exclusions: The tour price covers all accommodation, luggage shuttles and most meals, and the services of a tour leader as further detailed in the itinerary. The luggage shuttle service covers one piece of luggage (maximum size 70 litres, weight 15 kg). Where meals are provided, your drinks, other than water and tea, will generally not be included. You are responsible for all costs associated with your participation on the tour which are not specifically included.
Behaviour: You need to behave appropriately at all times on the tour. This includes complying with laws, accommodation house rules, etiquette relating to the walking trail and any directions from your tour leader. We can require any person who does not behave appropriately to leave the tour immediately if we are concerned that their behaviour may cause harm to anyone, offence to others or damage to property.
Getting there: You are responsible for making your own travel arrangements to get to the tour start point by the tour start date as set out in the itinerary. You will need a passport with at least six months’ validity from the tour start date. Depending on your nationality, you may require a visa to enter Japan.
Travel insurance: You need to have comprehensive travel insurance. Comprehensive cover will include medical expenses, evacuation and repatriation costs (including by helicopter or air ambulance where necessary), loss of or damage to property, and other expenses you may incur as a result of injury, delay or cancellation of the tour. We will ask to sight and take a copy of your insurance terms but won’t be responsible for verifying their adequacy. We may refuse to include you on the tour if you are not properly insured.
Your guide: The tour involves walking in changeable conditions and the need to make decisions about what is safe to do in those conditions. You will need to comply with any decision or direction of your tour leader or guide about the tour or your involvement in it, including decisions about route and itinerary changes, whether for the group as a whole or you personally. Failure to do so may result in you being required to leave the tour.
Managing Risk: Our tours are physically demanding and require good health and a good degree of fitness. You need to be able to walk for a number of days, for several hours each day, up and down some extended steep sections. You will need to train for your tour and to ensure that you have the necessary level of health and fitness to meet the physical demands of your tour. If you will be 65 years or older at the tour start date, you need to provide us with a letter from your doctor confirming that you are in good health and physically fit for the tour.
We will provide you with a packing list of items you will need to take on the tour. For your safety and comfort it is important that you have all items on the packing list.
The tour and walk, like any others, involve the risk of injury. Some of these risks reflect the location of the walk; eg on occasions you will be walking in remote country where there is wild fauna including bears, boars and snakes. Your booking is accepted on the basis that you participate in the tour and walk at your own risk. You need to manage potential costs and losses associated with those risks through travel and other insurances. To the extent permitted by law, you agree to release Kumano Camino and our personnel from all liability arising in connection with your participation in the tour and to indemnify Kumano Camino and our personnel from any liability arising in connection with any claim associated with your participation in the tour. We hold the benefit of this release and indemnity as they apply to our personnel on trust for them.
Governing law and jurisdiction: The contact between you and Kumano Camino is governed by and is to be construed in accordance with the laws of Victoria, Australia. Both parties consent irrevocably to the exclusive jurisdiction of the Victorian courts and the courts of appeal from them.
Meaning of certain terms: the “exchange rate” for a day means the Australian dollar to yen exchange rate quoted in the Australian Financial Review on that day (or, if the AFR is not published on that day, on the last day the AFR was published before that day), ‘liability” means liability in contract, tort including negligence or otherwise, “injury” includes sickness or death, “claim” includes any allegation, action, proceeding, suit or demand and “personnel” includes our directors, contractors, tour leaders and guides. The word “including” is not limited by the words or examples which follow it.